At Vibe Consulting, we strive to ensure that you are completely satisfied with your purchase. However, due to the nature of digital products, all sales are final, and no returns, exchanges, or refunds will be provided after the product has been downloaded or accessed.
Exceptions to this Policy:
- Non-Delivery of the Product: If you do not receive your digital product within 24 hours after purchase due to issues such as delivery errors, please contact us at [email/contact information]. We will investigate the issue and, if necessary, provide a replacement or refund.
- Corrupted File: If the digital product is corrupted or fails to open, please reach out to us within 3 days of purchase. We will offer a replacement file or provide a refund if we cannot resolve the issue.
- Accidental Purchase: If you accidentally purchased the wrong product, please contact us immediately. If the product has not yet been downloaded or accessed, we may be able to issue a refund or exchange.
How to Request a Refund or Exchange:
- Contact Us: Send an email to info@vibeconsulting.co with your order number, details of the issue, and any relevant screenshots.
- Review Process: Our team will review your request within 3 business days. If your request meets our criteria, we will issue a refund or provide a replacement product.
Important Notes:
- Refunds will be issued in the original payment method used for the purchase.
- Refunds or replacements will not be provided for issues related to incompatibility with your device or software unless explicitly stated in the product description.
- We reserve the right to refuse a refund if we believe there is an attempt to abuse our return policy.
Thank you for understanding our digital product return policy. We are committed to providing high-quality products and excellent customer service.
