I just received in the mail several catalogs packed together – 13 to be exact. Between the paper and the postage it must have cost a fortune. And it’s not like I have ever ordered anything from them. It is hard to understand how this kind of marketing pays off. Yet their earnings have increased significantly over the last 3 years. They must be doing something right. I love the product, though it is a bit expensive. Their customer service is top-notch. And their catalogs are as nice if not better than any decorating magazine. This is a company to watch and see if we can’t learn something.